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Email:
hr@hrtutor.com
Phone:
(800) 521-9667
Available M-F, 8:00 a.m. to 4:30 p.m. EST.
FAQ
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Welcome to HRTutor.com’s Support Knowledgebase. We ask that you start with our Frequently Asked Questions for answers to common questions about our products and services, technical issues, and/or purchasing. If you cannot find your answer online, please call us at (800)521-9667 or email us at hr@hrtutor.com.com.
Product and Sales Information
Technical Troubleshooting
Q: How can I purchase training?
A: You have two options for purchasing training. One option is to contact our sales department by calling us at 1-800-521-9667. This option is used primarily for enterprise purchases.
The second option is to use our online shopping cart to make a purchase.
- Go to www.hrtutor.com and click Catalog / Buy. The Catalog / Buy page provides a list of courses and/or suites available for purchase, including prices.
- Click a course or suite title to view a description of that product.
- Enter the quantity of each item you wish to purchase, click Add To Cart, then click Checkout.
- You can now review your purchase, as well as edit the quantity, enter a discount code, or continue with checkout.
- Follow the prompts to complete your order. We do not retain your credit card number for security reasons; this is why you need to enter it each time you purchase an item.
- To access your training once you are signed in, go to the My Training menu option and select My Courses. Simply click on a course title to launch the course.
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Q: How will I be charged for the courses?
A: If you use the shopping cart, you will be billed via credit card at the point of purchase. There is also a pay by check option within the shopping cart. If you choose the pay by check option, your training will become available once we receive payment. You will be notified via email.
If you are purchasing for an enterprise, you have the option to contact our sales department and be billed via invoice with half due upon contract, and half due upon training activation. Additional courses for an enterprise are invoiced in minimum bundles of 10 and placed in the training administrator’s pool for assignment.
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Q: How are courses sold -- individually or in large quantities / packages?
A: All of the above. You can view a list of our courses on the Catalog / Buy page of our website. You can buy an individual course, or you can buy a suite that contains a grouping of individual courses, such as our PHR/SPHR Recertification Suite. You can also buy in bundles, which means that you can buy an individual course in bulk. Volume discounts are computed in the shopping cart automatically.
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Q: What discounts are available?
A: There are several different discounts. There are automatic quantity discounts when you purchase through the shopping cart. The shopping cart discounts breakdown as follows:
| 3-10 |
11-25 |
26-50 |
51-100 |
| 10% |
15% |
20% |
25% |
There are also promotional discounts that are announced via our newsletters and marketing campaigns, some of which are exclusively for our Loyal Learner Program members.
Discounts are also available for enterprise sales. The first type of discount is a volume discount. The more courses you purchase the lower the price of each course. We also have a Meet or Beat Price Guarantee, which means that we can reduce prices to match or beat a competitor. Contact our sales department for more information.
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Q: Do courses expire after a certain amount of time?
A: Yes. Courses typically have a one-year shelf life. If you do not complete a course within one year, the course will expire and you will no longer be able to access the course. If you do complete a course within one year, you will have a total of one year, and then an additional 100 days, to access the course.
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Q: I have 250 employees who need training. Can I send you their names and have you set them up in the Learning Management System?
A: Yes. We gladly assist new enterprise clients with their initial trainee setup for a small administrative fee of $5 per user. We typically request the data be sent to us in the form of an Excel spreadsheet, including the first name, last name, and email address of each trainee. Training administrators are empowered to perform their own trainee setup if they choose, so in that case, the fee would not apply.
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Q: I am an enterprise client, and I see there is a $5 per user charge. Can you explain what that is for?
A: It is an enterprise charge for the initial setup of trainees in the Learning Management System, InSite. If there are no anticipated enterprise users at the time of purchase, this fee will not apply. Training administrators are empowered to perform their own trainee setup if they choose, so in that case, the fee would also not apply.
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Q: What if I purchase 100 courses for my employees, and at the end of the year, I find that I only used 50? Do I lose the unused courses or can I request an extension?
A: You may request the reassignment of the unused courses for a renewal term, subject to a 25% administrative fee.
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Q: Can your company customize course content to meet my company’s specific needs?
A: Absolutely. You can modify any or all of our off-the-shelf course content, provide original content for us to upload into our courseware, or we can develop a course for you from scratch. Changes in content, animations and programming are based on a standard hourly rate.
You can also customize the policies and other forms and documents loaded into a course, and these changes are charged at $500 per year, per course. We’re happy to discuss the options.
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Q: What continuing education credits do you offer?
A: We are an Approved Provider of the Human Resource Certification Institute, so all of our courses are certified for PHR/SPHR Recertification credits. Many of our courses also qualify for Continuing Legal Education credits in Florida. We plan to offer additional types of continuing education credits in the near future, namely Continuing Professional Education credits for Certified Public Accountants.
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Q: How do I earn PHR/SPHR recertification credits?
A: We are an Approved Provider of the Human Resource Certification Institute, so all of our courses are certified for PHR/SPHR Recertification credits. Every time you complete one of our courses, you earn a certain number of credits depending on the course hours. You can view information about course credits by reading a course description. After you complete your training, you can view the total number of credits earned by going to the My Training menu option and selecting My Courses. Next, click on the Completed tab and scroll down to see the Total Recertification Credits earned.
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Q: Can I earn additional HRCI credits for taking a course multiple times?
A:
We have developed a cataloging system to permit you to easily determine when you can earn HRCI credits on new editions of our courses.
If your certificate does not display the exact edition of the course you are interested in, you are eligible to take the course for additional HRCI credits.
Email us if you need help identifying previous editions taken to determine your eligibility.
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Q: What is the Document Library?
A: The Document Library is a repository of useful documents that HR professionals, business owners, managers, and other professionals can use to build timely and effective responses to daily human resources, safety and risk management challenges. This includes templates, guides, primers, news, briefs and research data.
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Q: How do I sign in to take a course from HRTutor.com?
A: If you have already purchased training, or if training has been purchased for you, you should be able to sign in to take your training with a login that has been provided to you. The sign in area is located at the top left of HRTutor’s website (www.hrtutor.com). Click Sign In and you will be brought to the login page. Enter your username and password and click the Sign In button. If you are a first time user, please do not enter a password. Just type your assigned username and leave the password field blank. The next screen will allow you to choose your password for all subsequent visits.
To go to your training, click the My Account button above the Sign Out button at the top left of the HRTutor website. Next, go to the My Training menu option and select My Courses. Simply click on a course title to launch the course.
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Q: I forgot my username and password. What do I do?
A: If you have forgotten your password, click Sign In and you will be brought to HRTutor’s login page. Next, click the Forgot your password? link. You then enter your username or email address and your login information will be emailed to you instantly. You will be prompted to change your password the next time you sign in.
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Q: What are the system requirements for taking an online course through the Learning Management System, InSite?
A: The system requirements include:
- Windows Operating System (2000, XP recommended) or Macintosh (OSX - Jaguar or higher)
- Sound card with speakers or headphones (optional)
- Mouse or other pointing device
- 56K Internet connection (broadband highly recommended)
- Cookies and Javascript enabled
- Internet Explorer version 6.0 or higher (recommended) or Firefox 1.5 or higher
- Adobe Acrobat Reader 5.0 or higher (This is necessary to view all forms and documents)
- Adobe Flash version 9 or higher plug-in
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Q: Where do I go if I want to change my personal data (i.e. name, address, username and password)?
A: Once you are in your account, look under the menu option Administration, and then select User Preferences. A screen will show all of your current information. Make the necessary changes and select Save Changes when you are done.
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Q: I tried taking a course but it is not working. What can I do?
A: There are a few things you need to check to make sure your computer can run the course. First, check for the existence of Flash plug-in on your computer. Next, if you have a popup blocker, you must disable it. If your computer has a highly restrictive firewall, you may need to adjust it. If you are taking the training as part of an enterprise training program, then your company network administrator may be able to help you. You may also want to refer to the question on system requirements.
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Q: If I do not finish a course in one session, can I continue it at a later date?
A: Yes. The Learning Management System, InSite, tracks the course you are taking and bookmarks your place. You can feel free to end the course at any time, knowing that the next time you sign in, the course will automatically open to the place where you left off during your last session.
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Q: Can I repeat parts of the course in a single session?
A: Yes. Just use the course internal back button to find the page you want, or go to the Table of Contents and click on the chapter or section you want to repeat.
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Q: Can I go back and review a course if I have already completed it?
A: Yes. You can review a completed course. After signing in to your account, go to the My Training menu option and select My Courses. Then, click on the Completed tab. There you can access and launch your completed training.
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Q: Will I get a Certificate of some sort when I complete a course?
A: Yes. Each course offers a Certificate of Completion when the course is completed successfully. The certificate will pop up at the end of the course. To access the certificate at a later date, sign in to your account, go to the My Training menu option and select My Courses. Next, click on the Completed tab. There you can access your completed training, select View Details, and open your certificate again. You can print your certificate from this location at any time.
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Q: I forgot to print my Certificate of Completion. Can I go back and print it now?
A: Yes. Each course offers a Certificate of Completion when the course is completed successfully. The certificate will pop up at the end of the course. To access the certificate at a later date, sign in to your account, go to the My Training menu option and select My Courses. Next, click on the Completed tab. There you can access your completed training, select View Details, and open your certificate again. You can print your certificate from this location at any time.
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Q: I’ve assigned training to my employees. Can I track their progress?
A: Yes. If you are a designated training administrator, you should have access to your employees’ information in the Learning Management System, InSite. There are two main ways for you to view information on your employees.
- To view information on just a few employees:
Under the menu option Administration, select User Management. A tree should appear that you can expand to view employee names. Right click on the names of the employees whose information you wish to view. You will be presented with a contextual menu, offering various profile information on the employees, including the completion status of courses.
- To view information on a large group of employees:
Under the menu option Administration, select Reports. You can run several different reports, but the most common is the Student Progress Report. You must choose an entity to make a report. In other words, do you want to pull a report with information regarding employees under a specific:
- Company (select List All Companies and then choose the company name).
- Group (select List All Groups and then choose a group name).
- Manager (select List All Managers and then choose a manager name).
- User(select List All Users and then choose a user name. This report will only show information on a single user).
Certain administrators who have been designated as tracking managers will also receive an email when an employee is approaching a completion deadline.
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Q: One of my employees never took the training I assigned to him, and now he no longer works for our company. Can I assign his training to someone else?
A: Yes. If an employee never started the course, and the course is not expired, the training administrator can go into the employee’s account and “unassign” the course from the employee, later assigning the course to someone else. Under the menu option Administration, select User Management. A tree should appear that you can expand to view employee names. Right click on the name of the employee whose training you wish to unassign. You will be presented with a contextual menu with various options, including Unassign Courses. When you select this option, the course(s) you select will go back into the training administrator’s course pool for reassignment to someone else.
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Q: Where can I get more help?
A: To receive assistance, you can call HRTutor.com / The Human Equation at 1-800-521-9667 or 954-382-0030 during business hours (8:00 am - 4:30 pm EST) or send an e-mail to .
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